Refund policy
Returns & Refunds Policy
Last updated: 2 October 2026
At Happy Snap Up UK, we want you to be happy with your purchase. If something isn’t right, please contact us and we’ll do our best to help.
- 30 -Day Returns
You have the right to cancel your online order within 30 days of receiving your item, without giving a reason.
After notifying us of your cancellation, you have a further 30 days to return the item.
To request a return, please contact us at:
Email: happysnapup.uk@gmail.com
Please include your order number and the reason for your return.
2. Condition of Returned Items
Items should be returned in their original condition, with all accessories, manuals and packaging where reasonably possible.
You may inspect an item as you would in a physical shop. However, we reserve the right to make a lawful deduction if the item’s value has been reduced through handling beyond what is necessary to inspect it.
3. New, Open-Box & Customer-Return Items
Our products may be sold as Brand New, Open Box or Used.
The condition of each item will be clearly stated in its product description.
For customer-return or open-box products, please carefully read the description and check the photographs before placing your order.
Any faults or imperfections specifically disclosed before purchase will be considered part of the agreed product description. This does not affect your statutory consumer rights.
4. Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty, or is not as described, please contact us as soon as possible.
Please provide your order number and photographs where applicable so we can investigate and arrange an appropriate resolution.
Your statutory rights under UK consumer law remain unaffected.
5. Return Shipping
For change-of-mind returns, customers are responsible for the direct cost of returning the item, provided this was communicated before purchase.
For faulty, damaged or incorrectly supplied items, we will cover reasonable return costs where required by law.
We recommend using a tracked delivery service and keeping proof of postage.
6. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Where a refund is due, it will be processed using your original payment method.
Refunds will be issued within the legally required timeframe. For standard online cancellation returns, this is generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first.
Original standard delivery charges will also be refunded where required by law.
7. Exchanges
As many of our products are limited-stock or one-off finds, exchanges may not always be available.
If you would like a different item, please contact us and we will be happy to help you explore the available options.
8. Contact Us
For all return and refund enquiries:
Happy Snap Up UK
Email: happysnapup.uk@gmail.com
Website: https://happysnapup.co.uk
Your statutory rights are not affected by this policy.